Rate Plan Chart

Service	Rate Plan
	Basic	Enhanced	Complete
Cost per Mac	$25	$50	$65
24/7 Proactive Maintenance	Included	Included	Included
Remote Tech Support (phone/web)	$100/hour	Included	Included
Server Services	$25/Service	$50/Service	Included
Ticketing System Account	Included	Included	Included
On Site Support	$100/hour	$80/hour	included
Policy Management	NA	NA	Included
Monthly Reporting	NA	NA	Included
Asset Management	NA	NA	Included
Response Time	24h	6h	Priority
Knowledge Base Access	NA	Included	Included